We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Please refer to our checkout page for the complete list of accepted payment methods.

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our carrier's website or via the tracking link provided in the email. For more information, please visit our Track My Order page.

We offer a 30-day return policy for unused and unopened items. If you're not satisfied with your purchase, please contact our customer service team within 14 days of receiving your order to initiate a return or exchange. For more details, please visit our Returns & Refunds page.

Yes, we ship to select international destinations. Delivery times vary depending on the destination. Please refer to our Delivery Information page for more details.

You can reach our Customer Care Team via email at support@urban-retreat.com or via our online chat. Alternatively, you can use the contact form on our website for any inquiries.

If you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to accommodate modifications or cancellations.

We do offer discount codes. If you don't have one click on the button below to get yours now.

Yes, we prioritise your privacy and security. Our website uses SSL encryption to protect your personal and payment information. For more details, please review our Privacy Policy.