Shop professional-quality beauty and wellness products at lab-direct prices, saving up to 70% in comaprison to competitor brands.
With our own laboratories and maufacturing facilities, we deliver exeptional products straight fom out labs to our customers homes.
When you complete the checkout process on our website, your order is automatically saved within your customer account. From the 'Orders' tab within your account menu, you can click on your order to monitor the order status.
Once your order is despatched, your FedEx Tracking number and clickable link will be confirmed. From there, you can click the link to track your parcel at any time. You will be redirected to your parcel tracking. As long as you provided the correct email address & mobile telephone number when you submitted your order, you will also receive live email & text parcel tracking updates from FedEx. The updates include ’Not going to be home?’ - ‘Your package will be delivered today’ & ‘Delivered’. This is to ensure that you are kept up to date at all times and can re-arrange your delivery if you need to, to prevent the parcel from being returned to us. Please make sure that the email NOREPLY@fedex.com is added to the safe senders list within your email so that you receive the email updates.
We cannot change delivery specifics for our customers, but if you click the link provided in the email/text or use the tracking link in your order history, you will be able to access the FedEx Delivery Manager® and make any necessary changes yourself (you will either need to register an account with the FedEx Delivery Manager® or login if you already have an account with them).
AVAILABILITY AND DELIVERY
We aim to process orders within 3-5 working days of receipt (excluding weekends and bank holidays). If you opt for Priority Despatch & Ship when placing your order then your order will be despatched within 24 working hours of receipt (excluding weekends and bank holidays).
Please note that our estimated delivery times are not guaranteed, as we are not responsible for any delivery problems, delays, or weather conditions encountered by the courier that may affect delivery. However, we will ensure your parcel is delivered within a reasonable period.
To avoid delays, ensure you provide a valid delivery address at the time of placing your order and are available to accept delivery. If delivery is unsuccessful and your order is returned to us, we will issue a refund for the goods purchased, minus an administration fee equivalent to the delivery and return charges imposed by the carrier.
The estimated delivery time provided is calculated from the time your order is dispatched (leaves our premises with the courier). This estimated time will be confirmed at checkout, in your order confirmation email, and in your account's order history.
LOST OR STOLEN SHIPMENT CLAIMS
If your order has not arrived within the estimated delivery time, please contact us at support@urban-retreat.com. We will promptly raise an investigation with the courier to resolve the issue.
Once your order is dispatched, a FedEx tracking number and clickable link will be provided in your account order history. You can use this link to monitor the status of your parcel. Additionally, FedEx will send live tracking updates via email and text if you provided the correct contact details at checkout.
Your order details are saved within the 'Orders' tab of your customer account on our website. From there, you can check your order status and access the FedEx tracking link once your order has been dispatched.
Yes, as long as you provided the correct email address and mobile phone number, FedEx will send tracking updates via email and text. Updates include notifications such as “Your package will be delivered today” and “Delivered.”
If you're unavailable at the time of delivery, FedEx allows you to rearrange delivery through their FedEx Delivery Manager® using the tracking link provided in your email or text.
Unfortunately, we cannot make changes to delivery details on your behalf. However, you can use the FedEx Delivery Manager® to make changes yourself. Simply log in or register an account with FedEx to update your delivery preferences.
We aim to process orders within 3-5 working days of receipt (excluding weekends and bank holidays). If you opt for Priority Despatch & Ship when placing your order then your order will be despatched within 24 working hours of receipt (excluding weekends and bank holidays).
The estimated delivery time is calculated from when your order is dispatched. This timeframe will be confirmed at checkout, in your order confirmation email, and within your account's order history. Please note that delivery times may vary due to courier delays or weather conditions.
If delivery is unsuccessful and your order is returned to us, we will issue a refund for the goods purchased. However, an administration fee equivalent to the delivery and return charges imposed by the courier will be deducted.
If your order hasn’t arrived within the estimated delivery time, please contact us at support@urban-retreat.com. We will raise an investigation with the courier to resolve the issue.
To ensure you receive FedEx tracking updates, please add NOREPLY@fedex.com to your email's safe sender list.
While we strive to ensure prompt dispatch, we are not responsible for courier-related issues, including delays caused by weather or other unforeseen circumstances. However, we will ensure your parcel is delivered within a reasonable timeframe.
